01622 682535

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About Phoenix Support

For 25 years we have put people at the heart of everything we do. We support vulnerable people in Maidstone, Medway and across Kent at home, at work and in the community to live their lives as independently as possible.

If you have a learning disability or you're an older person looking for any level of support, please use the links above to find more information about the services we can offer you. We bring together firsthand experience of owning, managing and working within care settings, with knowledge of best practice and current legislation to offer a range of training and consultancy services for other care providers. Find out more on our website.If you have a learning disability or you're an older person looking for any level of support, please use the links above to find more information about the services we can offer you. We bring together firsthand experience of owning, managing and working within care settings, with knowledge of best practice and current legislation to offer a range of training and consultancy services for other care providers. Find out more on our website.

If you have a learning disability or you're an older person looking for any level of support, please use the links above to find more information about the services we can offer you. We bring together firsthand experience of owning, managing and working within care settings, with knowledge of best practice and current legislation to offer a range of training and consultancy services for other care providers. Find out more on our website.

Support is a purchased service, and can be bought in half hour chunks after the first hour.

We offer a free no obligation assessment, drop into our offices or we can come and visit anywhere convienient to you

 

We believe the difference is that care is done TO someone and support is done WITH someone, support enables and not disables.  

Our service users came up with a great summary "No decison about me without me" and we stand by that, we will always invovle you in your support, and will change it to meet your needs.

 

Support is sed to achieve whatever you want it to achieve, we offer a completely individual and unique service that is never the same.

Some people need support for everyday things, shopping, ironing, cooking personal care etc. others need support for more individual things, holidays, activities, family occasions etc.

 

In fact we challenge you to find something that we cannot support you with ?? Go on ask us !!  

Support is for anyone of any age that needs it for whatever reason they require it. Many people now receive Personal Payments for support and can select the most appropriate provider for their needs.

We believe that is us, we can offer a fully person centred individual support package for most age groups, this can include weekend breaks and activities

School holiday breaks, overnight or selected daytime hours.

Foreign supported holidays, or event support to concerts, games, or activities

All our support workers are dedicated and trained to above the national minimum standards. we oversee all our trainign and ensure it is of the highest standard. All our staff have an enhanced DBS police check and are interviewed by a pnel of professionally experienced staff and also our service users.

All staff have achieved the new Care Certificate and have a Continued Professional Development pathway of training, we are committed to Quality and driving up Quality, we have acheived and are proud of our ISO9001:2008 Internationally recognised Quality standard

We recognise that every person and personality is different, whilst every care is taken to match the right person with the right support worker we understand that sometimes people just don’t take to each other.

We are happy to act on everything we are told, and always try to offer the most suitable person to support you, we will carry on trying to match the right person for the right support.

We will gain as much information about you during your free assessment and will use this to match you with the most appropriate person, we know all our staff very well and their interests will be as close as they can be.at any time during your support if you inform us you would like to change, then we will do so at the next available opportunity

We take every complaint very seriously, we have a comprehensive complaints procedure and policy, a copy of which can be obtained here (LINK)

Whilst our aim is always to provide the best possible service and avoid any such compliant, we are realistic and realise that sometimes things happen and need to be resolved. Therefore we will resolve every complaint within 28 days of receipt

We will aim to support you in anything you wish to achieve, we can support you to events or activities we can support you to research lifetime goals or ambitions.

We will support you to reach out into the community or even just emotionally for company, in a way that suits you.

If it solely a domestic cleaning service that you need, then please ask at the first opportunity, we will endeavour to do everything we can