We employ a team of highly trained staff all of whom have, or are working towards, a Diploma in Health and Social Care.
We pride ourselves on staying ahead and were ready to deliver changes before they came in all our new staff are required to undertake the Care Certificate qualification prior to active commencement in role.
This is then consolidated in practise with observations and assessments, by a Support Supervisor. We organise and run in-house training and development for all our staff that evolves with changes in practise and legislation, our staff are required to complete all statutory training courses.
In addition, we offer training in specialist areas as follows:
- Conflict Resolution
- Autism Spectrum Conditions
- Mental Health Awareness
- Drug and Alcohol Awareness
- Understanding Addiction
- End of Life
- Personal and Internet Safety
- Support Planning – Person Centred Support
We are a company that promotes and guides you to career opportunities. More information HERE
PLEASE LOOK AT THE NEW CYCLING GOVERNMENT DOCUMENTS:
CYCLING AND WALKING INVESTMENT STRATEGIES
MAIDSTONE CONFIDENT ROAD CYCLING
The Most Important Part of the TEAM!Our Support Staff are fully trained and qualified in supporting our service Users to achieve their goals.
Debbie and Michelle
The Rota Co-ordinatorsDebbie and Michelle plan and allocate the rotas for the service users and staff. They aim to make them work for both the service users and staff
Julie, Nicola and Rachel
Support SupervisorsJulie, Nicola and Rachel are our Support Supervisors, they individually oversee sections of Phoenix
Office AdminIsabel is the office administrator. She is first port of call for all company queries and calls.
Registered General ManagerLaurence has recently joined Phoenix Support as a General Manager.
Laurence's role is to manage all processes and operations of the Company. He is managing and supporting all Phoenix Team.
Laurence has great experience in Care sector. He likes meeting with different vibrant team members at Phoenix, who are doing amazing work with our Service Users.
Laurence also enjoys seeing people progressing in their journey with us and getting control back over their life.
Overall, Laurence likes to work with people toward a common goal and seeing it through!
Support Services ManagerBex has been working within the care industry for 10 years, including palliative care. Bex's role within the company is to support service users to the best of her abilities to promote independence and quality of life.
Quote from Bex:
As your services manager Bex, I hope I am doing my job and supporting you all. I am trying my best to achieve this. My quote for you is 'If you think you are too small to have an impact, try going to bed with a mosquito.' My door is always open to you all, please have a voice.
Benefits OfficerCarrie has been part of Phoenix since February 2017 and joined as a Support Worker. Carrie has a finance background which leads her to the progression as a Benefits and Finance Officer. With her background and the love of her job as a Support Worker, she feels she now has the best in both roles, as she deals with anything to help service users with their finance to supporting them with correspondence and advice. Together with support workers and service users, Carrie helps them have a better understanding of their financial needs which helps promote independent living.
Quality and ComplianceAs Quality and Compliance Natalie's primary role is ensuring service users and staff are receiving the best possible service from Phoenix. Natalie is constantly looking at ways to improve our service for YOU!