We employ a team of highly trained staff all of whom have, or are working towards, a Diploma in Health and Social Care.
We pride ourselves on staying ahead and were ready to deliver changes before they came in all our new staff are required to undertake the Care Certificate qualification prior to active commencement in role.
This is then consolidated in practise with observations and assessments, by a Team Leader. We organise and run in-house training and development for all our staff that evolves with changes in practise and legislation, our staff are required to complete all statutory training courses.
In addition, we offer training in specialist areas as follows:
- Conflict Resolution
- Autism Spectrum Conditions
- Mental Health Awareness
- Drug and Alcohol Awareness
- Understanding Addiction
- End of Life
- Personal and Internet Safety
- Support Planning – Person Centred Support
General ManagerAnnick has recently joined Phoenix Support as a General Manager.
Annick’s role is to manage all processes and operations of the Company. She is managing and supporting all Phoenix Team.
Annick has a great experience in Care sector. She likes meeting with different vibrant team members at Phoenix, who are doing an amazing work with our Service Users.
Annick is also very much enjoys seeing people progressing in their journey with us and getting control back over their life.
Overall, Annick likes to work with people toward a common goal and seeing it through!
Client FinanceCarrie has been part of Phoenix since February this year and joined as a Support Worker. Carrie has a finance background which leads her to the progression as a Tenants Finance Officer. With her background and the love of her job as a support worker, she feels she now has the best in both roles, as she deals with anything to help tenants with their finance to supporting them with correspondence and advice. Together with support workers and service users, Carrie helps them have a better understanding of their financial needs which helps promote independent living.
Business Development OfficerTiarnan has recently joined us here at Phoenix Support as a Business Development Officer. Tiarnan’s role is to maintain and enhance the existing services and develop additional services driven by demand and need. Tiarnan works closely with the Administrative team and the general manager, to overcome any issues or opportunities presented to Phoenix. He is currently meeting all the service users and support staff in order to develop positive relationship for the future. Tiarnan is also currently completing his NVQ level 3 in Management and hopes to bring new skills and ideas to his current job role that he will receive from this qualification.
Operations ManagerRoger's role is to oversee the general operations of the company, including referrals, assessments, and new placements.
Supervising and supporting all team leaders in their respective roles is also a major part of this role. Roger works closely with Annick Guirate and the office admin team and has regular communication with the landlord at Accommodations Yes.
Roger liaises regularly with both the learning disabilities team and the mental health team and attends reviews as required.
He is also responsible for auditing each service looking at outcomes and preparing for inspections by CQC. Roger has regular input from service users and their families and has worked for the company for 9 years.
What does Roger enjoy about his job?
Meeting up with service users and seeing continuous progress and goals being achieved.
Office ManagerKerry joined the company in May 2016 and her role is being responsible for HR support and all office administration, she really enjoys the interaction with the service users and staff coming into the office. Kerry works closely with the Operations manager to ensure the smooth running of the office. Kerry has recently completed her NVQ level 3 in Business & Administration and is now working towards a CIPD Qualification which she is thoroughly enjoying, and is able to apply a lot of this knowledge to her role in the office.
AdministratorIrina has recently joined Phoenix Support as an Administrator. Her responsibilities are closely connected with arranging Staff training. She is providing both clerical and administrative support to Phoenix Support team. She is involved with the implementation of the office procedures. Irina is enjoying working with the great staff and meeting our Service Users.
Team LeaderDebi joined Phoenix Support in 2009 when the organisation was called the O'Shea Partnership, and was a senior at Bucklands. Debi left the organisation but returned in 2013 to be a Team Leader for 2 of our houses and our Outreach service. Debi has worked and cared for others since she left school and is very passionate about her work. She loves making a different to other people's lives!
Team LeaderDave is our Outreach Team Leader, he has not been with the company for very long, but has made an impact. Dave is very skilled and has lots of experience that has bought a lot to the role. He thoroughly enjoys supporting Service Users, particularly to their dedicated gym sessions!
Team LeaderTracey Mansell is a Team Leader. Although she has not worked for Phoenix Support for long, she previously has three years experience with residential dementia care. Tracey has a Diploma 2 in Health and Social Care and is currently working towards her level 3.
Tracey (DORIS) Hunt
Team LeaderTracey has worked for Phoenix Support for just over a year, but has previously worked as a HCA for many years prior to this. Her role as Team Leader ensures that her Service Users are supported in the best possible way. Tracey is the Team Leader in one of our smaller homes, but she says this creates a more homely feel.
Team LeaderSandie is responsible for the smooth running of any houses that she works in. The happiness, protection and safety of the service users and staff is important to Sandie, and she offers encouragement and motivation as well as providing direction, instructions and guidance to all Service Users and staff. Sandie knows each of her teams strengths and weaknesses, and works on these to ensure that the best service possible is delivered with the best possible outcomes. She listens and communicates with all, and laughs with everyone. Sandie is also skilled at problem solving and listening to staff and their ideas. Sandie also ensures that her team have had the relevant training and deliver within set timelines to the best of their abilities.
Team LeaderBex has been working within the care industry for 10 years, including palliative care. Bex's role within the company is to support service users to the best of her abilities to promote independence and quality of life.