We employ a team of highly trained staff all of whom have, or are working towards, a Diploma in Health and Social Care.
We pride ourselves on staying ahead and were ready to deliver changes before they came in all our new staff are required to undertake the Care Certificate qualification prior to active commencement in role.
This is then consolidated in practise with observations and assessments, by a Support Supervisor. We organise and run in-house training and development for all our staff that evolves with changes in practise and legislation, our staff are required to complete all statutory training courses.
In addition, we offer training in specialist areas as follows:
- Conflict Resolution
- Autism Spectrum Conditions
- Mental Health Awareness
- Drug and Alcohol Awareness
- Understanding Addiction
- End of Life
- Personal and Internet Safety
- Support Planning – Person Centred Support
We are a company that promotes and guides you to career opportunities. More information HERE
SOCIAL VALUE FRAMEWORK FOR ADULT SOCIAL CARE
YOUR LIFE, YOUR WELLBEING
CARE ACT FACTSHEET
ADULT SOCIAL CARE POLICIES
TRAVEL EXPENSES SHEET
EMPLOYEE ASSISTANCE PROGRAM
PLEASE LOOK AT THE NEW CYCLING GOVERNMENT DOCUMENTS:
CYCLING AND WALKING INVESTMENT STRATEGIES
MAIDSTONE CONFIDENT ROAD CYCLING
Therapy DogHello my name is BUSTER! However sometimes people call me 'dog' or 'get back here' or 'no you can't eat that'.
Sometimes I pop into the office for play times, cuddles and naps. If you see me about the office you can give me food (don't tell Sheena or Laurence) trust me.
Registered General ManagerLaurence has recently joined Phoenix Support as a General Manager.
Laurence's role is to manage all processes and operations of the Company. He is managing and supporting all Phoenix Team.
Laurence has great experience in Care sector. He likes meeting with different vibrant team members at Phoenix, who are doing amazing work with our Service Users.
Laurence also enjoys seeing people progressing in their journey with us and getting control back over their life.
Overall, Laurence likes to work with people toward a common goal and seeing it through!
Services ManagerBex has been working within the care industry for 10 years, including palliative care. Bex's role within the company is to support service users to the best of her abilities to promote independence and quality of life.
Quote from Bex:
As your services manager Bex, I hope I am doing my job and supporting you all. I am trying my best to achieve this. My quote for you is 'If you think you are too small to have an impact, try going to bed with a mosquito.' My door is always open to you all, please have a voice.
Operations ManagerRoger's role is to oversee the general operations of the company, including referrals, assessments, and new placements.
Supervising and supporting all team leaders in their respective roles is also a major part of this role. Roger works closely with Annick Guirate and the office admin team and has regular communication with the landlord at Accommodations Yes.
Roger liaises regularly with both the learning disabilities team and the mental health team and attends reviews as required.
He is also responsible for auditing each service looking at outcomes and preparing for inspections by CQC. Roger has regular input from service users and their families and has worked for the company for 12 years.
What does Roger enjoy about his job?
Meeting up with service users and seeing continuous progress and goals being achieved.
Training and Activities Centre ManagerI'm excited to join the team at Phoenix Support as the new Training & Activities Manager This is a new venture for both myself and Phoenix at the centre, and I am looking forward to seeing it evolve into something great for all.
Benefits OfficerCarrie has been part of Phoenix since February 2017 and joined as a Support Worker. Carrie has a finance background which leads her to the progression as a Tenants Finance Officer. With her background and the love of her job as a Support Worker, she feels she now has the best in both roles, as she deals with anything to help tenants with their finance to supporting them with correspondence and advice. Together with support workers and service users, Carrie helps them have a better understanding of their financial needs which helps promote independent living.
Support SupervisorTina has been working in the care sector since she was 17 , with roles including residential carer, community carer and outreach support worker.
Tina joined the company in 2014 as a support worker. Tina’s role within the company is to oversee the day to day running of the supported living accommodation. She also works along side Rachel Gaskin.
Tina prides herself on being approachable to both staff and service users.
‘ A simple act of caring creates an endless ripple’
Support Coordinator“BUSY BUSY BUSY at the Phoenix Office, answering 2 calls at once and pulling our hair out! BUT dont worry, no matter how busy we are, always happy to support YOU with your rota issues! Give us a shout and we’ll help you out!”
Training & Activities Centre AdministratorI've been with the company since November 2017 and started as a support worker. Since then I have had the opportunity to move onto different roles and am currently helping with the running and administration for the Training & Activities Centre.