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Professional Training For all our Staff

Exceptional Courses delivered for exceptional outcomes

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Phoenix Support believe that to deliver excellent outcomes for the people using our services, staff must be highly trained and as such we have developed a training schedule that goes beyond minimum requirements.

Staff Training - we are very lucky to be able to use the facilities at the newly refurbished

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Click the image  above to look at the facilities we use to train our staff, we are lucky enough to have this beautiful venue right on our doorstep, the whole place is great. the people, facilities upstairs venue and most of all the amazing food ......... 

Not to mention that all the profits go back into the amazing work of the Heart of Kent Hospice

Induction

All new staff complete the 15 standards of the Care Certificate prior to active commencement in frontline support delivery. 

STANDARD

  INDUCTION

I001

Understand Your Role

I002

Your Personal Development

I003

Duty of Care

I004

Equality and Diversity

I005

Work in a Person Centred Way

I006

Communication

I007

Privacy and Dignity

I008

Fluids and Nutrition

I009

Awareness of Mental Health, Dementia and Learning Disabilities

I010

Safeguarding Adults

I012

Basic Life Support

I013

Health and Safety

I014

Handling Information

I015

Infection Prevention and Control

 

Mandatory (including statutory training)

REF

Course Name –  MANDATORY

M001

Autism

M002

Conflict Resolution/Challenging Behaviour

M003

Equality and Diversity

M004

Emergency First Aid at Work

M005

Fire Safety

M006

Food Hygiene

M007

Health and Safety

M008

Infection Control

M009

Medication

M010

Mental Capacity Act (MCA) and Deprivation of Liberty Safeguards (DoLs)

M011

Mental Health

M012

Person Centred Planning (PCP) and Communication

M013

Safeguarding Adults

M014

Manual Handling

M015

Learning Disabilities

M016

Nutrition

On top of this all our Team Leaders will attend;

REF

Course Name for TEAM LEADERS

T001

Coaching Skills

T002

Conflict Resolution/Challenging Behaviour

T003

Managing Attendance

T004

Record and Report Writing

T005

Rota Planning

T006

Shift Leading/Leadership

T007

Supervision Skills

T008

The Manager's Role in Dispute Resolution

 

Our List of Best Practise course that we will follow up on throughout the life of your role with us

REF

Course Name – BEST PRACTICE

B001

Alcohol Identification and Brief Advice

B002

CRI Addiction

B003

Dementia

B004

Diabetes

B005

Dignity in Care

B006

Drug Awareness

B007

Epilepsy

B008

First Aid - Mental Health

B009

First Aid at Work - Appointed Person

B010

Prevention of Violence in the Workplace

B011

Risk Assessment

B012

Substance Misuse

B013

Travel Training with Clients

B014

Understanding Eating Disorders

B015

Visual Impairment

B016

Nutrition and Hydration

 

We are dedicated to ensuring that our staff are fully prepared to support people in the right way and use market leaders and the inspirational training of Dementia Inspired

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Training courses are delivered internally using qualified and experienced trainers and e-learning or via externally sourced providers. We recognise that our staff have different learning styles and endeavour to tailor their training plans accordingly.

We are also supporting service users to deliver training to staff in order that they may deliver better support based on a greater understanding of an individual's needs.

Phoenix Support are happy to deliver training externally to other organisations and can bespoke courses to cover specific needs. Further details available on application.

Service User Training

We believe that training should also be offered to our service users in order to develop greater independence in certain areas and work closely with other agencies in order to ensure that a good range of courses are offered. Courses include:

Budget Planning and Financial Management

Personal Safety

Internet Safety

Mate Crime

Autism Awareness

Nutrition and Hydration