Complaints Information
What do I do if I have a complaint?
We take complaints seriously and use them to improve our services.
You can tell a support worker, contact a manager or contact the Phoenix Support office directly.
We will acknowledge your complaint, look into what happened and explain the outcome to you.
You can ask for help to make a complaint, and information can be provided in an accessible format.
Contact Us
Address:
Phoenix Support, 17 Hart Street, Maidstone, Kent, ME16 8RA
Telephone: 01622 682535
Email: info@phoenixkent.com
Website: www.phoenixkent.com
Complaints, Compliments and Comments Policy
You can also download our full Complaints, Compliments and Comments Policy below.
Partners & Accreditations
Latest News
A Trip On The Kentish Lady
Service user’s and staff had a trip up the river on the Kentish Lady having lunch at the pub...
Battle Of Britain Airshow
Service User's were supported to the Battle Of Britain Airshow at...
A Trip Round Medway Estuary
A service user and staff had a trip round the Medway estuary on the jet stream tour...
River Festival 2026
Some Service User's and staff went to watch the Raft Race at the River Festival.
Bed Building
A service user had ordered a new bed! He supervised staff putting it together.
Cycling Exercises
A service user has been having fun doing cycling exercises.
Are you looking for support?
Call us on 01622 682535
or all other enquiries email info@phoenixkent.com
(Monday - Friday, 8.30am - 4.30pm)
