Complaints Information
What do I do if I have a complaint?
We take complaints seriously and use them to improve our services.
You can tell a support worker, contact a manager or contact the Phoenix Support office directly.
We will acknowledge your complaint, look into what happened and explain the outcome to you.
You can ask for help to make a complaint, and information can be provided in an accessible format.
Contact Us
Address:
Phoenix Support, 17 Hart Street, Maidstone, Kent, ME16 8RA
Telephone: 01622 682535
Email: info@phoenixkent.com
Website: www.phoenixkent.com
Complaints, Compliments and Comments Policy
You can also download our full Complaints, Compliments and Comments Policy below.
Partners & Accreditations
Latest News
Service user’s and staff had a trip up the river on the Kentish Lady having lunch at the pub...
A service user and staff had a trip round the Medway estuary on the jet stream tour...
Some Service User's and staff went to watch the Raft Race at the River Festival.
Are you looking for support?
Call us on 01622 682535
or all other enquiries email info@phoenixkent.com
(Monday - Friday, 8.30am - 4.30pm)
