A Little History
Phoenix Support began in 1988 when our founder, Lorna Thwaite, turned her passion for personalised care into a small community service. After Lorna’s marriage, the organisation traded as The O’Shea Partnership and later as Care‑YES. In 2014, the clients we support chose a new name that captured our spirit of renewal — Phoenix Support.
Who We Are Today
Still a family‑run company with more than 35 years’ experience, Phoenix Support is proud to serve adults across Maidstone, West Malling, East Malling and neighbouring villages. Our dedicated team continues Lorna’s mission: delivering compassionate, person‑centred support that helps each individual live the life they choose.
Our Vision
We believe in:
· Respect & Dignity — Recognising every person’s unique strengths and aspirations.
· Choice & Independence — Providing the right support, at the right time, in the right way.
· Community — Building connections that enrich lives and foster belonging.
· Esther — We support the "Esther" model - "NO DECISIONS ABOUT US WITHOUT US"
Welcome and thank you for visiting the Phoenix Support website.
Explore our resources, stories and guidance — and feel free to return any time. We’re always adding new information to help you and your loved ones thrive.
Our dedicated Team
For over 35 years, Phoenix Support has been committed to placing people at the heart of everything we do. Our team comprises of experienced professionals who bring firsthand knowledge from owning, managing, and working within care and support settings. We are united by a shared mission: To care and support vulnerable individuals in Maidstone, Medway, and across Kent—whether at home, work, or in the community—to live their lives as independently as possible.
In 2019, I was appointed General Manager at Phoenix Support, concurrently assuming the roles of Registered Manager. Since then, our...
My name is Samantha Read, and I am the deputy manager for domiciliary care. I joined the company in 2025,...
My name is Rebecca Ablitt, though most call me Bex. I joined the company in 2015 as a team leader...
In 2019, I was appointed General Manager at Phoenix Support, concurrently assuming the roles of Registered Manager. Since then, our organisation has maintained an exemplary record with no failed contract reports or CQC inspection issues. We have firmly established ourselves as the leading mental health support provider in the area, with growing community backing. I continue to oversee payroll and accounts while seeking new work opportunities and commissioning partnerships. Our management structure has recently been revised, and we are in the process of phasing these changes in alongside forthcoming contract relets and organisational restructuring.
My name is Samantha Read, and I am the deputy manager for domiciliary care. I joined the company in 2025, however I have worked within the care sector for over 19 years. I started my career by becoming a support worker at weekends, I then progressed to supervisor, then to office admin, care co-ordinator, staff training, and then to deputy manager. Now as a deputy manager I am responsible for ensuring that our service users receive the correct level of care and support required for their individual needs. I complete assessments and regular care reviews to ensure that the individuals need continue to be met. I support our staff to ensure that our service users are receiving the best level of care and support, enabling them to live their life’s the way they want to live.
My name is Rebecca Ablitt, though most call me Bex. I joined the company in 2015 as a team leader supporting adults with learning disabilities, focusing on person-centered care and helping them live independently.
I later trained in mental health and became a certified counsellor, providing support to staff. I also led a hostel assisting those with substance abuse and mental health challenges - which propelled me to service manager.
Now, as Deputy Manager, I oversee service users and housing operations, ensure safety, and am always ready to support staff, celebrating each service user’s progress.
We’re always looking for passionate people. Explore careers with us today!.
Partners & Accreditations
Are you looking for support?
Call us on 01622 682535
or all other enquiries email Bex@phoenixkent.com
(Monday - Friday, 8.30am - 4.30pm)